Legal
This Shipping Policy explains how Over21 (“Over21,” “we,” “us,” or “our”) prepares, ships, and delivers orders placed at over21shoes.com. It covers processing times, delivery estimates, shipping rates, tracking, address accuracy, delays, and what to do if a package is missing or damaged.
Shipping options, rates, and destinations available at checkout are the most current for your order. If anything in checkout differs from this page for a specific promotion or destination, the checkout details for that order apply. For shipping questions, contact contact@over21shoes.com.
We ship to destinations offered at checkout. Availability can vary by product, carrier coverage, and local delivery restrictions. If your country or region does not appear at checkout, we currently do not ship there.
Some remote areas may have longer transit times, limited carrier options, or additional surcharges shown before you complete payment.
After you place an order, we prepare it for shipment during business days. Most orders are processed within 1–3 business days after payment is confirmed. Business days typically exclude weekends and public holidays.
Processing may take longer when:
You will usually receive a confirmation email when the order is placed and another when it ships, including tracking details when available.
Processing time is the time needed to pick, pack, and hand the parcel to the carrier. Transit time is the time after the carrier scans the parcel until delivery. Total delivery time is processing time plus transit time.
Available shipping methods depend on your destination and are selected at checkout. Delivery estimates are targets based on carrier performance and are not guaranteed delivery dates unless a service is explicitly labeled as guaranteed at checkout.
Typical transit ranges after shipment:
Once a parcel is with the carrier, delivery timing is largely controlled by that carrier’s network, weather, customs, and local conditions. We share tracking so you can follow progress in real time.
Shipping rates are calculated at checkout based on destination, method, package characteristics, and any active promotion. The rate shown before you pay is the rate charged for that order, unless a later correction is needed due to an invalid address or carrier restriction.
Free or reduced shipping may be offered from time to time based on order value, product type, region, or campaign terms. If a free-shipping threshold applies, it will be visible during shopping or checkout. Removing items after a promotion is applied may change the shipping charge.
Duties, taxes, and import fees for international orders may be charged by customs or the carrier and are generally the customer’s responsibility unless checkout clearly states that duties are included.
Orders placed after daily carrier pickup times are usually processed on the next business day. Selecting express shipping does not always mean same-day dispatch. Express refers to faster transit after the parcel has been accepted by the carrier.
When your order ships, we email tracking information if the selected method supports it. Tracking may show “label created” before the carrier scans the parcel into its network. A short delay between label creation and the first scan is normal.
If tracking has not updated for an extended period after the expected first scan:
You are responsible for providing a complete and accurate shipping address at checkout. Please include apartment or unit numbers, access codes where needed, and a reachable contact detail if requested at checkout.
If a package is returned to us because of an incorrect address, refused delivery, or failure to collect from a pickup point, we may charge return shipping and re-delivery fees before resending, or refund the product price minus outbound and return shipping costs, depending on the case.
Address changes are only possible before the order ships. After shipment, carriers may not allow destination changes. Contact contact@over21shoes.com immediately if you notice an address error.
Depending on the carrier and destination, parcels may be left with a signature requirement, delivered to a safe place, redirected to a pickup point, or held for collection after failed delivery attempts. Please monitor tracking and carrier notices so parcels are collected within the holding period.
Unclaimed parcels returned to us are treated as failed deliveries. Re-shipping or refund options will depend on the parcel’s condition and shipping costs incurred.
Delivery estimates can be affected by events outside Over21’s control, including:
We will help investigate delays and share carrier updates when you contact contact@over21shoes.com, but we cannot control every transit delay once a parcel is in the carrier network.
If tracking shows delivered but you cannot find the package, first check with household members, building staff, neighbors, and any nearby safe-drop or pickup location listed by the carrier. Then contact the carrier with your tracking number and email us at contact@over21shoes.com.
If tracking stops moving for an unusually long time or the carrier confirms a loss, we will investigate and, where appropriate, arrange a replacement or refund according to carrier findings and order records.
Over21 is not responsible for theft after confirmed delivery to the address provided at checkout, but we can advise on next steps and carrier claims processes where helpful.
If your package arrives damaged, please keep all packaging and photograph the outer carton, inner shoe box, and affected product before discarding anything. Email contact@over21shoes.com with your order number and photos as soon as possible.
We will review the case and advise whether a replacement, return, or refund is the best resolution. Damaged-item handling also follows our Refund Policy where a return is required.
Items in the same order usually ship together. In some cases we may split shipments if products become available at different times or are fulfilled from different locations. If a shipment is split, you may receive more than one tracking number.
International customers are responsible for complying with local import rules. Customs authorities may inspect parcels and assess duties, taxes, or brokerage fees. Those charges are generally payable by the recipient and are not controlled by Over21 unless checkout states that duties are included.
If a parcel is held by customs, the recipient may need to provide information or payment to release it. Delays at customs are not included in standard transit estimates.
If an international parcel is refused at customs or returned due to unpaid duties or incomplete information, additional shipping costs may apply and refunds may exclude original outbound shipping and return costs.
We may cancel and refund an order if we cannot ship to the provided address for legal, carrier, or safety reasons. If this happens, we will contact you at the email used for the order.
To change shipping details or cancel before dispatch, email contact@over21shoes.com as soon as possible with your order number. Once a shipping label is created or the carrier has scanned the parcel, changes may no longer be possible.
Title and risk of loss generally pass to you when the parcel is delivered to the shipping address provided at checkout, or when collected from a carrier pickup point according to the selected delivery method, subject to applicable consumer law.
We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page reflects the latest version. Checkout shipping information for each order remains the reference for that purchase.
For shipping updates, address questions, or delivery issues, contact:
Over21
Email: contact@over21shoes.com