Shipping policy
Shipping Policy
Worldwide Shipping
Thank you for choosing OVER21.
We are committed to providing fast, reliable, and secure worldwide shipping. Every order is carefully prepared and inspected before it leaves our warehouse to ensure that your products arrive in perfect condition.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, product launches, seasonal promotions, or holidays, processing may require additional time. If this happens, we will notify customers whenever possible.
Estimated Delivery Time
We proudly ship worldwide.
Estimated delivery time:
Worldwide: 5–9 business days
Delivery times begin once your order has been processed and shipped.
Please note that shipping estimates are not guaranteed and may vary depending on:
Destination country
Customs inspections
Weather conditions
Peak shipping seasons
Public holidays
Other unforeseen logistical delays
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment.
Customers can use the tracking number to monitor the progress of their delivery throughout the shipping process.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local government fees depending on your country’s regulations.
These charges are determined by your local customs authorities and are the responsibility of the customer.
OVER21 has no control over these charges and cannot predict their amount.
We recommend contacting your local customs office for additional information before placing your order.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before submitting your order.
OVER21 is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately after placing your order.
Lost or Delayed Packages
Although the vast majority of orders arrive on time, occasional delays may occur due to circumstances beyond our control.
If your package appears delayed, we kindly ask you to first check the tracking information provided.
If your order has not arrived within a reasonable timeframe, please contact our support team and we will gladly assist you in locating your shipment.
Damaged Packages
If your package arrives visibly damaged, we recommend:
Taking photographs of the package before opening it.
Taking photographs of any damaged items.
Contacting our customer support within 48 hours of delivery.
Our team will investigate the issue and work toward an appropriate resolution.
Split Shipments
In some cases, orders containing multiple items may be shipped separately.
if this occurs, each shipment will receive its own tracking information.
This allows us to dispatch available products without unnecessary delays.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to:
Customs processing
Airline transportation
Severe weather
Courier service interruptions
National holidays
High seasonal demand
These situations are outside of our control, and we appreciate your patience and understanding.
Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect address, failure to collect the package, or unpaid customs fees, additional shipping charges may apply.
Original shipping costs are non-refundable in such cases.
Shipping Restrictions
We currently ship to most countries worldwide.
However, shipping availability may be limited for certain regions due to local regulations or courier restrictions.